Cancellations and refunds

The Organising Committee must be notified in writing of any registration cancellation by fax or e-mail ( Telephone amendments will not be accepted. The appropriate refunds will be made. The following cancellation conditions apply, and are subject to change without notice:

Members and Non-members:

  • 100% refund granted from November 1 – December 31
  • 75% refund granted from January 1 – January 31
  • 50% refund granted from February 1 – February 28
  • 0% refund granted from March 1st and beyond

Regardless of the above criteria we will honour all refunds at 100% if we are notified of cancellations within 72 hours of purchase. Please be aware that payment by credit card (particularly when using different valuta) may incur a fee from the creditcard provider. Hence, this fee will be subtracted from your refund.

To obtain a refund, please email us at, and we will provide a refund within a couple of days. Please note it can take up to a week for a refund credit to appear on your credit card.

If after registering, you are unable to attend, you will be given the opportunity to send a colleague in your place. Any name change should be made in writing to the Conference Coordinator or Managers.